Support activity, team workload and operational trends · Loading…
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0 records
Total Contacts
—
Selected period
Unique Players
—
Distinct usernames
Resolution Rate
—
Resolved contacts
Repeat Players
—
Players contacting more than once
Unresponsive Rate
—
Player became unresponsive
Peak Contact Hour
—
Highest workload window
Top Issue Type
—
Largest contact driver
Data Completeness
—
Required fields populated
Executive Briefing
Insight · actions · monitoring
Issues by Category
Issue types ranked by share of support demand
Top Issues
Issues requiring management attention, ranked by contact volume
Issue
Contacts
Trend
Growing Inquiries
Exact Specific Inquiry values growing versus the previous period
Player Inquiry
Now
Before
Change
Operator Summary
Volume, player coverage, resolution, and unresponsive outcomes — not a performance ranking
Operator
Contacts
Players
Share
Resolved
Unresponsive
Repeat Contact Watchlist
Players with multiple contacts during the selected period
Username
Contacts
Issue Types
Latest Contact
Issue Type × Status
Where unresolved, unresponsive, or escalated outcomes concentrate
Issue Type
Total
Resolved
Unresponsive
Other/Follow-up
Total Chats
0
Current period—
Resolution Rate
0%
Resolved chats—
Needs Follow-up
0
Requires attention—
Active Operators
0
Unique operators—
Operations Overview
Key operational indicators for the selected period
Follow-up Required
—
Top Category
—
Top Issue
—
Latest Chat
—
Chat Volume
Chat activity across the selected period
Status Mix
Click a status to filter the dashboard
Issue Categories
Click a category to filter
Operator Workload
Chat volume handled by operator
Top Issues
Most frequently reported sub-issues · line shows cumulative share
Chat Log
Click a column header to sort · latest chats first
Date
Operator
Username
Category
Status
Sub-Issue
Specific Inquiry
0 records
Issue Recommendations
Specific Issues determine the ranking; free-text Specific Inquiries provide the player context behind each issue
Priority
Specific Issue
Category
Contacts
Share
Trend
Player Inquiry Samples
Recommended Action
Specific Inquiry is free text, so it is displayed as representative context and is not counted as a separate issue. Rankings continue to use the standardized Specific Issue field.
Payment View
Payment View
Deposit and withdrawal status for P231 (HappyBingo) and V391 (CrazyWinGo)
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Connecting — fetching live payment status from Opexa through the secure proxy…
TodayManila calendar dates, both inclusive · ranges longer than 62 days are split into parallel Opexa requests and merged.
Deposits — today
Withdrawals — today
By platform — today, deposits + withdrawals
Confirmation rate by platform — today
Deposits vs withdrawals, P231 vs V391
Daily deposit confirmation rate — last 14 days
Confirmation rate, P231 vs V391
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Daily withdrawal confirmation rate — last 14 days
Confirmation rate, P231 vs V391
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Status breakdown — today, combined
Status log — today, by platform
Live data from the Opexa Payment Status API for platforms P231 (HappyBingo) and V391 (CrazywinGo), pulled through an Apps Script proxy so the API key stays server-side in Script Properties and is never shipped to the browser. Today's window is cached 4 minutes server-side; past-date windows are cached 20 minutes. Key on file expires 21 Dec 2026.